Personnel

Personnel

Our teams are carefully selected and trained to deliver the operational excellency upon which our reputation is built. Security know-how, rigorous training programmes, good team work, matched with a resilient mindset, is what allows us to create a safer environment. 

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Training and on-going professional development

ICTS develops professional careers within the security industry rather than simply providing a basic guarding service. To this end, ICTS delivers a wide range of training programmes for our own personnel and our clients.

In addition to developing many of our own specialised training programmes, setting new industry benchmarks, all standard ICTS training programmes are compliant with relevant industry regulatory bodies.

ICTS is an approved training centre for the Civil Aviation Authority, NOCN and provides DfT X-ray screener testing. Most of our Managers hold Chartered Management Institute qualifications. ICTS is partnered with  the Institute of Customer Service for the delivery of advanced professional training programmes. 

The delivery of quality customer service is central to our service offering. ICTS is a member of the Institute of Customer Service, which plays a vital role in shaping our customer service agenda and keeping personnel up-to-date with leading practices, trends and industry best practice standards.

Specialist Anti-Terrorism Awareness Programmes

ICTS personnel have access to training material including the ‘Eyes Wide Open’ and ‘Operation Fairway’ and ‘Actions Counter Terrorism’ programmes.

For the latest news from the National Counter Terrorism Security Office, please click here.