Case Studies

Gagan Jay

Gagan Jay

Gagan joined ICTS in 2010 as an Interviewing Agent for the American Airlines contract.

In January 2011, Gagan was selected for the Integrated Agent’s course for US Airways.

As an Integrated Agent, she was responsible for security processing passengers and checking them in at the same time. This is a unique service for US Airways and provides an enhanced travelling experience for the passenger.

Gagan’s hard work and dedication did not go unnoticed. In November 2011 she was chosen to become an ICTS trainer, joining a training team of four within that station. In December 2011, Gagan was sponsored by ICTS to study for a BTEQ qualification in Classroom Instruction and Teaching, and in March 2012 she completed the Department for Transport Ground Security Instructors’ course in London. Following this, Gagan assisted in the delivery of initial and recurrent training sessions. Two years later, Gagan oversaw and managed a contingency plan in liaison with Heathrow Airport Limited and was given the job title of Project Manager. Her duties from April 2015 also include the management of a new aviation security services contract with French airline, La Compagnie, at London Luton Airport. Since the La Compagnie contract came to an end in June 2016 (over Brexit fears), Gagan has managed ad-hoc contracts such as Southend Airport (April to August 2017) whereby we supplied agents to support their current operations during their expansion of the airport. In March 2017, Gagan represented ICTS’ Women in Security at the City of London International Women's Day 2017 at Guildhall in London. She completed and successfully achieved CMI Level 5 in Management and Leadership in October 2017. For the past year she has been managing CTC compliance for London Heathrow Airport and Cargo as well as carrying out the day-to-day role as a Trainer and Authorised Signatory for ID processes. Gagan is now an active part of the British Airways contract which was awarded to ICTS on 1st November 2018.