GENERAL SECURITY AND INTEGRATED SERVICES

Course Content
Designed for personnel entering the security industry, the programme includes:

Unit 1:

• Roles and responsibilities of a Security Officer
• Customer care and Social Skills
• Equality and Diversity
• Access Control
• Searching
• Security and emergency Systems
• Fire awareness
• England and Wales Law
• Communications and Reporting
• Dealing with emergencies
• Health and safety at work
• Patrolling

Unit 2:

• Avoiding Conflict
• Defusing Conflict
• Resolving Conflict
• Learning from Conflict

Course Content
This is the Edexcel / BTEC Manned Guarding and Retail Security Sector Entry Level Course, consisting of:

Unit 1:

• Roles and responsibilities of a Security Officer
• Patrolling - Manned Guarding or Retail
• Access Control - Manned Guarding or Retail
• Searching
• Security and Emergency Systems - Manned Guarding or Retail
• Fire Awareness and Dealing with Emergencies
• Health and Safety at Work
• England and Wales Law - Crime Scene Preservation and Evidence
• Customer Care Skills
• Communication Skills and Reporting
• Equal Opportunities

Unit 2:

• Avoiding Conflict and reducing Risk
• Defusing Conflict
• Resolving Conflict
• Post Incident Considerations and Learning from Conflict

Course Content
Comprehensive and challenging, this residential programme utilises theory, practice, role play, hands-on work and presentation abilities to develop and train experienced officers, ready for leadership or supervisory roles. The programme includes the following modules:

• Roles and Responsibilities of a Supervisor
• Leadership
• Delegation
• Motivation
• Teamwork
• Time Management
• Problem Solving and Decision Making
• Performance reviewing
• Communication
• Coaching
• Customer Service
• Employment Law

Course Content
This is the Edexcel / BTEC Door Supervision Sector Entry Level Course, and consists of:

Unit 1

• Roles and Responsibilities of a Door Supervisor
• Behavioural Standards
• Civil and Criminal Law - England and Wales
• Searching
• Arrest Procedures
• Drugs Awareness
• Reporting Incidents and Crime Scene Preservation
• Licensing Law
• Equal Opportunities
• Health and Safety at Work
• Emergency Procedures

Unit 2

• Introduction to Communication Skills and Conflict Management
• Ability Assessment

Course Content
This is the Edexcel / BTEC Vehicle Immobilisation Sector Entry Level Course, and consists of:

Unit 1

• Roles and Responsibilities of a Vehicle Immobiliser
• Vehicle Immobiliser Working Practices
• Practical Vehicle Immobilisation Techniques
• Specialist Knowledge Required by Vehicle immobilisers

Unit 2

• Communication Skills for Vehicle Immobilisers
• Proactive Service Delivery
• Conflict Management for Vehicle Immobilisers
• Situations that may lead to Conflict

Course Duration
30-hour programme.

Course Content
This course is designed to train and qualify industry entry-level CCTV Operators to SIA licensing standard, and delivers of a mix of theoretical knowledge and practical skills. The course is also offered to experienced CCTV operators and control room staff as a means of obtaining their relevant SIA approved qualification for licensing. The course program includes:

Unit 1

• Role and Responsibilities of a CCTV Operator
• CCTV Codes of Practice, Operational Procedures and Guidelines
• CCTV Equipment and its Operation
• Control Room Communications and Access Control
• Legislation for CCTV Operations
• Dealing with CCTV Incidents
• CCTV Surveillance Techniques
• Fire and Emergency Procedures
• Health and Safety at Work

Unit 2

• Unit 2 consists of a series of assessed, scenario-based practical CCTV exercises.

Course Duration
10-hour programme.

Course Content
This course not only provides the necessary training for dealing with aggressive and violent situations, but will also help to increase morale and the individuals' sense of personal value to the organisation. An informative programme using tried and tested techniques geared towards security personnel and front of house staff. The course includes the modules of:

• Health and Safety
• Behaviour and response
• Your environment
• Understanding challenging behaviour
• Attitude and appearance
• Understanding the effects of fear and anger
• Nor adrenalin
• Communication and de-escalation
• The law

Course Duration
4-8 hour theory and workshop

Course Content
One of our most rewarding programmes, "Above and Beyond" Customer Service is tailored to the specific requirements of each client. Developed with security, front of house staff and customer facing personnel in mind, this informative course covers the following by utilising theory, exercises and role playing:

• The image of professionalism
• The importance product
• Aggressive, passive and assertive behaviour
• Communication skills
• Showing that you care
• Difficult customers Internal and external customers

Course Content
Valuable while at work and during our everyday lives, our Personal Safety programme was developed for all personnel. This useful programme demonstrates tried and tested techniques to be used to increase personal safety.

• Basic behaviour
• Advice for you and the family
• Protecting your work
• Protecting your home
• Travelling
• What to do if the worst happens

Course Content
This one-day programme is designed to provide staff with an awareness of bombs and the issues that they need to consider in regard to any possible bomb threat against themselves or their organisation. The programme includes the following modules:

• The Threat to Security
• Characteristics of Bombs, IEDs and Chemical, Biological and Radiological Devices
• Bomb Threat Planning
• Bomb Threat Immediate Actions
• Bomb Incident response and Evacuation Procedures