GENERAL SECURITY AND INTEGRATED
SERVICES
As well as being approved to deliver and assess a range of Edexcel and NOCN qualifications, ICTS also offers a number of bespoke training programmes, seminars and workshops which cover such topics such as personal security, property security, practical health and safety, bomb threat awareness and the effective use of technology.
Working in close consultation with our clients, ICTS training development staff design and build programmes tailored to the exact requirements of each individual organisation.
The end products are modular training packages which provide individuals and clients' staff with relevant, practical knowledge and skills which are directly applicable to the area for which they have been developed. These packages therefore represent a much more effective way of raising security awareness, rather than simply presenting a series of 'generic theories'.
A selection of the more popular training programmes that we offer includes:
BTEC LEVEL 2 AWARD IN SECURITY OPERATIONS
Course
Duration
Four-day
programme delivered by two instructors. |
|
Course Content
Designed for personnel entering the security industry, the programme includes:
Unit 1:
- Roles and responsibilities of a Security Officer
- Customer care and Social Skills
- Equality and Diversity
- Access Control
- Searching
- Security and emergency Systems
- Fire awareness
- England and Wales Law
- Communications and Reporting
- Dealing with emergencies
- Health and safety at work
- Patrolling
Unit 2:
- Avoiding Conflict
- Defusing Conflict
- Resolving Conflict
- Learning from Conflict
|
Qualification
Written Exam leading to NOCN Level 2 Award in Security Guarding |
NOCN LEVEL 2 AWARD IN SECURITY GUARDING
Course Duration
Four-day programme delivered by two instructors. |
|
Course Content
This is the Edexcel / BTEC Manned Guarding and Retail Security Sector Entry Level Course, consisting of:
Unit 1:
- Roles and responsibilities of a Security Officer
- Patrolling - Manned Guarding or Retail
- Access Control - Manned Guarding or Retail
- Searching
- Security and Emergency Systems - Manned Guarding or Retail
- Fire Awareness and Dealing with Emergencies
- Health and Safety at Work
- England and Wales Law - Crime Scene Preservation and Evidence
- Customer Care Skills
- Communication Skills and Reporting
- Equal Opportunities
Unit 2:
- Avoiding Conflict and reducing Risk
- Defusing Conflict
- Resolving Conflict
- Post Incident Considerations and Learning from Conflict
|
Qualification
Written Exam leading to Edexcel (BTEC) Level 2 Award in Security Operations. |
SECURITY SUPERVISOR TRAINING COURSE
Course
Duration
Four-day residential course delivered by two instructors and guest lecturers. |
|
Course
Content
Comprehensive and challenging, this residential programme utilises theory, practice, role play, hands-on work and presentation abilities to develop and train experienced officers, ready for leadership or supervisory roles. The programme includes the following modules:
- Roles and Responsibilities of a Supervisor
- Leadership
- Delegation
- Motivation
- Teamwork
- Time Management
- Problem Solving and Decision Making
- Performance reviewing
- Communication
- Coaching
- Customer Service
- Employment Law
|
Qualification
Continual Assessment and final exam, leading to Securities and Facilities Education (SAFE) / BTEC Security Supervision Award (Level 3). |
BTEC LEVEL 2 AWARD IN DOOR SUPERVISION
Course
Duration
Four-day
programme. |
|
Course
Content
This is the Edexcel / BTEC Door Supervision Sector Entry Level Course, and consists of:
Unit 1
- Roles and Responsibilities of a Door Supervisor
- Behavioural Standards
- Civil and Criminal Law - England and Wales
- Searching
- Arrest Procedures
- Drugs Awareness
- Reporting Incidents and Crime Scene Preservation
- Licensing Law
- Equal Opportunities
- Health and Safety at Work
- Emergency Procedures
Unit 2
- Introduction to Communication Skills and Conflict Management
- Ability Assessment
|
Qualification
Written Exam leading to Edexcel (BTEC) Level 2 Award in Door Supervision. |
BTEC LEVEL 2 AWARD IN VEHICLE IMMOBILISATION
Course Duration
Four-day programme. |
|
Course Content
This is the Edexcel / BTEC Vehicle Immobilisation Sector Entry Level Course, and consists of:
Unit 1
- Roles and Responsibilities of a Vehicle Immobiliser
- Vehicle Immobiliser Working Practices
- Practical Vehicle Immobilisation Techniques
- Specialist Knowledge Required by Vehicle immobilisers
Unit 2
- Communication Skills for Vehicle Immobilisers
- Proactive Service Delivery
- Conflict Management for Vehicle Immobilisers
- Situations that may lead to Conflict
|
Qualification
Written Exam leading to the Edexcel (BTEC) Level 2 Award in Vehicle Immobilisation. |
BTEC LEVEL 2 AWARD IN CCTV PUBLIC SPACE SURVEILLANCE
|
Course
Duration
30-hour
programme.
|
|
Course
Content
This course is designed to train and qualify industry entry-level CCTV Operators to SIA licensing standard, and delivers of a mix of theoretical knowledge and practical skills. The course is also offered to experienced CCTV operators and control room staff as a means of obtaining their relevant SIA approved qualification for licensing. The course program includes:
Unit 1
- Role and Responsibilities of a CCTV Operator
- CCTV Codes of Practice, Operational Procedures and Guidelines
- CCTV Equipment and its Operation
- Control Room Communications and Access Control
- Legislation for CCTV Operations
- Dealing with CCTV Incidents
- CCTV Surveillance Techniques
- Fire and Emergency Procedures
- Health and Safety at Work
Unit 2
- Unit 2 consists of a series of assessed, scenario-based practical CCTV exercises.
|
Qualification
Written Exam and Practical Assessment leading to Edexcel (BTEC) Level 2 Award in CCTV Public Space Surveillance. |
CONFLICT MANAGEMENT
|
Course
Duration
10-hour
programme.
|
|
Course
Content
This course not only provides the necessary training for dealing with aggressive and violent situations, but will also help to increase morale and the individuals' sense of personal value to the organisation. An informative programme using tried and tested techniques geared towards security personnel and front of house staff. The course includes the modules of:
- Health and Safety
- Behaviour and response
- Your environment
- Understanding challenging behaviour
- Attitude and appearance
- Understanding the effects of fear and anger
- Nor adrenalin
- Communication and de-escalation
- The law
|
Qualification
Level 2 BTEC Award in Security Operations - Conflict Management. |
"ABOVE
AND BEYOND" CUSTOMER SERVICE
|
Course
Duration
4-8
hour theory and workshop
|
|
Course
Content
One of our most rewarding programmes, "Above
and Beyond" Customer Service is tailored
to the specific requirements of each client. Developed
with security, front of house staff and customer
facing personnel in mind, this informative course
covers the following by utilising theory, exercises
and role playing:
- The image of professionalism
- The importance product
- Aggressive, passive and assertive behaviour
- Communication skills
- Showing that you care
- Difficult customers Internal and external customers
|
Qualification
ICTS Certificate of Achievement / Participation |
PERSONAL
SAFETY
Course
Duration
4
hour theory and workshop |
|
Course
Content
Valuable while at work and during our everyday
lives, our Personal Safety programme was developed
for all personnel. This useful programme demonstrates
tried and tested techniques to be used to increase
personal safety.
- Basic behaviour
- Advice for you and the family
- Protecting your work
- Protecting your home
- Travelling
- What to do if the worst happens
|
Qualification
ICTS Certificate of Achievement / Participation |
BOMB THREAT AWARENESS
Course Duration
6-hour theory and workshop |
|
Course Content
This one-day programme is designed to provide staff with an awareness of bombs and the issues that they need to consider in regard to any possible bomb threat against themselves or their organisation. The programme includes the following modules:
- The Threat to Security
- Characteristics of Bombs, IEDs and Chemical, Biological and Radiological Devices
- Bomb Threat Planning
- Bomb Threat Immediate Actions
- Bomb Incident response and Evacuation Procedures
|
Qualification
ICTS Certificate of Achievement / Participation |
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