TERMINAL

In the field of Terminal and Passenger Services, ICTS represents its clients to the public as passengers perceive ICTS as employees of the airport or airline. Recognising that security must be integrated into the overall activity, ICTS optimises the integration between Customer Service and Security - both performed at the highest level.

Our Terminal and Passenger Services include:

• Gate Taxi Service
• Security Services, freight and passenger service support at the Channel Tunnel UK terminal
• Executive lounge and check-in agents
• Customer service agents and concierge
• Mobile passenger services
• Welcome and reception services
• Call centre
• Wheelchair service
• Valet parking
• Lost & Found
• Comprehensive Cart and Baggage Management

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