TERMINAL
In the field of Terminal and Passenger Services, ICTS represents its clients to the public as passengers perceive ICTS as employees of the airport or airline. Recognising that security must be integrated into the overall activity, ICTS optimises the integration between Customer Service and Security - both performed at the highest level.
Our Terminal and Passenger Services include:
- Customer Service Agents and Concierge Service
- Mobile Passenger Services
- Welcome and Reception Services
- Security Services (including freight and passenger service support at the Channel Tunnel UK Terminal)
- Executive Lounge and Check-in Agents
- Call Centre
- PRM & Wheelchair Service
- Valet Parking
- Lost & Found
- Comprehensive Cart and Baggage Management
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